Using Kickstarter
New to Kickstarter? So was I once!
On Kickstarter, Backers “pledge” to the campaign by clicking on the reward tier of their choice and, in return, once production is complete they will receive the rewards they choose. Pin selections are made after the campaign is over (late September). Each tier comes with a different amount of pins, so please check the list in the description if you’re not sure.
Please check out the rest of these FAQs for more info!
Last updated: August 30, 2022 15:51
Using Kickstarter
New to Kickstarter? So was I once!
On Kickstarter, Backers “pledge” to the campaign by clicking on the reward tier of their choice and, in return, once production is complete they will receive the rewards they choose. Pin selections are made after the campaign is over and is fully funded. Each tier comes with a different amount of pins, so please check the list in the description if you’re not sure.
Please check out the rest of these FAQs for more info!
Last updated: November 01, 2024 02:38
Choosing your Pins
At the end of the campaign, you’ll be sent a link to a survey using a website called BackerKit, which we call a ‘Pledge Manager’. In this survey, you can tell me which pin design(s) you want, provide your shipping details, and add any extras (such as extra pins or tracked shipping) onto your pledge in one convenient place! More information on how to complete the survey will be provided once the campaign is over.
Also, you will be able to choose your free pin!
Last updated: August 30, 2022 15:51
Choosing your pins
At the end of the campaign, you’ll be sent a link to a survey using a website called BackerKit, which we call a ‘Pledge Manager’. In this survey, you can tell me which pin design(s) you want, provide your shipping details, and add any extra pins onto your pledge in one convenient place! More information on how to complete the survey will be provided once the campaign is over.
Last updated: November 01, 2024 02:38
Adding Part 1 / Part 2 Pins
Great news, backers - you get access to discounted Part 1 and Part 2 pins! You can get these either by: 1) adding on £8 / an Additional Pin add-on to your pledge on Kickstarter, then choosing a Part 1 / Part 2 pin in your BackerKit survey after the campaign is over; or 2) wait until the BackerKit survey (more on that below) and add your extra Part 1 / Part 2 pins on then.
As the creator, I don’t mind which you choose. The only difference between adding them on via Kickstarter and adding them via BackerKit is Kickstarter payments will be taken in September, whereas Backerkit payments will be taken in December/January. You should make a decision based on what’s easier/better for you! :)
Last updated: August 30, 2022 15:55
Adding previous Fantastic Places pins
Great news, backers - you get access to discounted previous Fantastic Places pins! You can get these via the BackerKit pledge manager when the survey is submitted.
Another benefit of adding them via BackerKit is payments will be taken later in the year (end of May) which means you can spread the cost!
PLEASE NOTE: your chosen tier on this project must be for Part 4 pins only; there’s no way for me to set up the surveys so that existing pins are offered as reward options for the tier you’re on. Therefore please only choose a tier for the quantity of pins you’d like from THIS project and add.
Last updated: January 21, 2025 11:48
Using the Pledge Manager
I will be using BackerKit to send your post-campaign survey. BackerKit is a third-party website (totally endorsed by Kickstarter) that creators can use to collect pin choices and shipping addresses from backers. There are a few reasons I use BackerKit instead of Kickstarter’s in-built survey system: the main ones are (1) easier and more user-friendly for backers, and (2) much easier for the creator!
Last updated: August 30, 2022 15:55
Using the pledge manager
I will be using BackerKit to send your post-campaign survey. BackerKit is a third-party website (totally endorsed by Kickstarter) that creators can use to collect pin choices and shipping addresses from backers. There are a few reasons I use BackerKit instead of Kickstarter’s in-built survey system: the main ones are (1) easier and more user-friendly for backers, and (2) much easier for the creator!
Last updated: November 01, 2024 02:38
Managing Your Pledge
There are two ways of changing your pledge - you can either change tier (e.g. going from a 2x Pin tier to a 4x Pin tier) or increase your pledge by adding Add-Ons to your pledge. To change your pledge tier, click the “Manage Your Pledge” button (at the top of the campaign page), then click the “Change Your Pledge” button and “New Reward Tier”.
You can change your tier/pledge as much as you like before the campaign ends, but BEWARE: Early Bird tiers cannot be rejoined after the first 48 hours, so be sure to stay in your chosen Early Bird tier after 1 September!
Last updated: August 30, 2022 15:55
Managing your pledge
There are two ways of changing your pledge - you can either change tier (e.g. going from a 2x Pin tier to a 4x Pin tier) or increase your pledge by adding Add-Ons to your pledge. To change your pledge tier, click the “Manage Your Pledge” button (at the top of the campaign page), then click the “Change Your Pledge” button and “New Reward Tier”.
You can change your tier/pledge as much as you like before the campaign ends, but BEWARE: Early Bird tiers cannot be rejoined after the first 48 hours, so be sure to stay in your chosen Early Bird tier!
Last updated: November 01, 2024 02:38
Tracked Shipping
Shipping is NOT tracked as standard - I know in some countries shipping (international and domestic) is always tracked, however in the UK it is not the norm. As such, if you need tracked shipping, it will be available to UK and international backers for an additional cost. After the campaign is over, backers will be able to add tracked shipping as an “add on” via BackerKit, and this will be in addition to the standard shipping charges.
Last updated: August 30, 2022 15:55
Shipping
For this project, I have decided to only offer tracked shipping for the UK and US. This gives both me as a creator and you as a customer much more confidence and certainty about where your rewards are once they’ve been shipped. Sadly it’s over triple the cost to send tracked parcels anywhere else in the world, so those regions will receive untracked shipping unless you upgrade. I’m really sorry that I can’t offer cheaper shipping - the price I’ve set doesn’t even cost materials, that’s just the price of the postage!
Last updated: January 21, 2025 11:48
UK / EU Backers
Good news! I’m in the UK, so fellow UK-dwellers are free to back this campaign without any of the VAT stuff to cause a headache. Hurray! Additionally, given I am a small creator I won’t be opting into the IOSS system, so rewards should arrive with EU backers as they always have done. That said, if any EU backers prefer to have VAT paid for now rather than wait for delivery, please let me know and I’d be happy to use Etsy to accommodate that.
Please note that any other customs or import duties or taxes may apply to your pledge depending on where you live, so please be ready for those!
Last updated: August 30, 2022 15:55
UK / EU Backers
Good news! I’m in the UK, so fellow UK-dwellers are free to back this campaign without any of the VAT stuff to cause a headache. Hurray!
Unfortunately, due to GPSR, I am not able to fulfil pledges for backers based in the EU or Northern Ireland.
Please note that any other customs or import duties or taxes may apply to your pledge depending on where you live, so please be ready for those!
Last updated: December 20, 2024 13:32
Post-Campaign Pin Shopping
It will be possible to buy these pins on Etsy and on my website after the project (and after all the backers have been sent their rewards), but this will be at a slightly higher price as I offer backers around 15% off the retail price to say ‘thank you’ for supporting the project! It also means you’ll need to wait until Jan/Feb before these are available for purchase, and you won’t get the free extra pin with some tiers, so I recommend pledging rather than waiting to buy!
Last updated: August 30, 2022 15:55
Post-campaign pin availability
It will be possible to buy these pins on Etsy and on my website after the project (and after all the backers have been sent their rewards), but this will be at a slightly higher price as I offer backers up to 20% off the retail price to say ‘thank you’ for supporting the project! It also means you’ll need to wait until late 2025 before these are available for purchase, so I recommend pledging rather than waiting to buy!
Last updated: December 20, 2024 13:32
Shipping Address
In the BackerKit survey, I will ask what your shipping address is. This address can be changed at any time right up until it’s time to start shipping (around January). So if you’re anticipating moving at that time, no problem! You’ll receive a reminder email closer to the time to confirm your shipping address.
Last updated: August 30, 2022 15:55
Addresses
In the BackerKit survey, I will ask what your shipping address is. This address can be changed at any time right up until it’s time to start shipping (June 2025). So if you’re anticipating moving at that time, no problem! You’ll receive a reminder email closer to the time to confirm your shipping address.
Last updated: December 20, 2024 13:32
Adding Extra Early Bird Pins
After the Early Bird tiers have expired, the only ways for Early Bird backers to add extra pins to their pledges with the Early Bird tier pricing are: 1) add £7 to your pledge for each extra pin you want - the Early Bird add-on will time out at the same time as the tiers to ensure only Early Bird backers can access it. This extra £7 will track across to your BackerKit surveys which can then be applied on extra pins. 2) wait until you’re filling out the BackerKit survey and then add them on (at the discounted Early Bird price) then.
I don’t mind which you use - totally your preference! The nice thing with BackerKit is spreading the cost - I won’t charge for BackerKit Add-Ons until around Dec 2022/Jan 2023. If you’re like me and you are careful with your spending so close to Christmas, I recommend adding on now via Kickstarter so you’re charged in September rather than December!
Last updated: August 30, 2022 15:55
Extra Early Bird pins
After the Early Bird tiers have expired, the only ways for Early Bird backers to add extra pins to their pledges with the Early Bird tier pricing are: 1) add £8 to your pledge for each extra pin you want - the Early Bird add-on will time out at the same time as the tiers to ensure only Early Bird backers can access it. This extra £8 will track across to your BackerKit surveys which can then be applied on extra pins; or 2) wait until you’re filling out the BackerKit survey and then add them on (at the discounted Early Bird price) then.
I don’t mind which you use - totally your preference! The nice thing with BackerKit is spreading the cost - I won’t charge for BackerKit Add-Ons until late May 2025. If you’re like me and you want to know everything is already paid for with no new charges in a few months, I recommend adding on now via Kickstarter!
Last updated: December 20, 2024 13:32
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.